| Q. |
What are E-Statements? |
| A. |
When you sign up for E-Statements you will begin receiving your account statement online instead of in the mail. An e-mail notification will be sent to you each month when your statement is available to view online. |
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| Q. |
Will I continue to receive my printed statement in the mail if I sign up for E-Statements? |
| A. |
No, when you sign up for E-Statements you will not receive a paper statement in the mail. |
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| Q. |
Are E-Statements available on all ESB Financial accounts? |
| A. |
E-Statements are currently available for checking, savings, and money market savings accounts.
If you currently receive combined statements for your accounts, when you enroll in E-Statements, each of your statements can only be viewed separately. |
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| Q. |
Is there a cost associated with receiving E-Statements? |
| A. |
No, E-Statements are FREE to ESB Financial online customers. |
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| Q. |
Will my E-Statement look the same as my printed statement? |
| A. |
Your E-Statement will be a PDF version of your actual printed statement. You must have Adobe Acrobat Reader to view it in this format. You can download the latest free version of Adobe Acrobat Reader at http://www.adobe.com/ |
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| Q. |
Is special software required to view my E-Statement online? |
| A. |
Yes, your E-Statement will be in a PDF format so you will need Adobe Acrobat Reader to view it. You can download the latest free version of Adobe Acrobat Reader at http://www.adobe.com/ |
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| Q. |
Who do I call if I have questions about my E-Statement? |
| A. |
If you have any questions concerning your E-Statement, send us a secure email under the path Services>>Bank Mail or call us at 877.342.3459. |
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| Q. |
What should I do if I do not receive my E-Statement? |
| A. |
If you have not received an e-mail notifying you that your statement is available to view online, we may have an outdated e-mail address on file for you. Please follow the path Services>>Update Profile in the site, check your e-mail address and update it if necessary.
We suggest you add ESBOnline@esbtrust.com to your Allowed Senders List to insure you receive our e-mail alerts.
If your e-mail address is correct and you are still not receiving your E-Statement notification, send us a secure email under the path Services>>Bank Mail or call us at 877.342.3459. |
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| Q. |
Can I add a second email address and receive alerts at both email addresses? |
| A. |
Yes, add alternative address at Services>>Update Profile. |
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| Q. |
How secure are E-Statements? |
| A. |
We do not send your actual statement through e-mail, instead we send you an e-mail notification that your E-Statement is available to view online. You must then log on to our secure web site to view your statement. Your account information is protected by 128-bit encryption technology. We also employ multi-factor authentication which protects you by requiring you to log-on with a unique User ID, password, authentication pass-phrase and authentication image. When you enroll in ESB Online, you set up unique challenge questions which you will be required to answer from time to time. |
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| Q. |
How do I sign up for E-Statements? |
| A. |
To sign up for E-Statements, follow the path Services>>E-Statement Enrollment. Once you accept the terms of the E-Statements Agreement, you will specify the accounts on which you would like your E-Statements sent. You will begin receiving E-Statements with your next statement cycle.
Only primary and joint owners of an account are eligible to enroll for E-Statements. The most common example of “eligible owners” is a joint husband and wife account relationship. Other kinds of owners, such as authorized signers, will not be eligible to enroll.
If your account is a business account or a not-for-profit account, please contact our client service representatives to discuss your options. |
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| Q. |
What if I sign up for E-Statements and then decide I would like to receive paper statements again? |
| A. |
At any time you can change your preferences. Log in and follow the path Services>>>E-Statement Enrollment. If you prefer not to receive an E-Statement, simply uncheck the box and you will receive a paper statement with your next statement cycle. |
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| Q. |
How do I change the e-mail address to which my E-Statement notifications are sent? |
| A. |
At any time you can return Services>>Update Profile to update the e-mail addresses to which your E-Statements are being sent. |
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| Q. |
After I sign up, when can I expect to receive my first E-Statement? |
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You will begin to receive E-Statements and stop receiving paper statements with your next statement cycle. If your statement has recently cycled, you may receive one last paper statement before electronic statements begin. |
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| Q. |
How will I know when my E-Statement is available to view online? |
| A. |
You will receive an e-mail notification when your new E-Statement is available to view online. Once you log on to ESB Online, retrieve your statement by following the path Accounts>>E-Statement. |
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| Q. |
How do I view my E-Statement? |
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You will receive an e-mail notification when your new E-Statement is available to view online. Once you log on to ESB Online, retrieve your statement by following the path Accounts>>E-Statements. |
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| Q. |
How do I save my E-Statement? |
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To save your E-Statement, open the adobe document. Click on the diskette icon to open the save options. |
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| Q. |
How do I print my E-Statement? |
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To print your E-Statement, right click your statement and use the “print” option. |
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| Q. |
How long will my E-Statement be available to view online? |
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You will not be able to view statements prior to enrolling for E-Statements. Once you enroll, you will be able to view your next statement. As your statement archive builds, you'll be able to access statements up to 24 months. |
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| Q. |
Will my past statements be viewable online? |
| A. |
Statements rendered prior to your enrollment date will not be viewable. |
